Support and contact

Stuck on something, found a bug, or have an idea for Cadno? Email us and a person will read it.

Email us

To help us help you faster, please include:

Your device: iPhone, iPad or Mac
Your iOS, iPadOS or macOS version
Your Cadno version
What you expected and what happened, with a screenshot if you can

Before you write

We can't see your notes. Everything you create in Cadno stays on your devices and in your own iCloud account, so we are not able to look up, restore or recover notes for you. The answers below cover the most common questions.

How do I cancel my subscription or get a refund?

Subscriptions, free trials and refunds are handled by Apple, not by us. To cancel, open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose Cadno. To ask for a refund, use Apple's Report a Problem page.

My notes aren't syncing between devices

Cadno syncs through iCloud. Check that each device is signed in to the same Apple Account, that iCloud is turned on for Cadno in Settings on each one, and that both are online. Sync can take a few minutes after a device has been offline.

I deleted a note by mistake

Deleted notes are kept in Recently Deleted, inside My Notes, for 30 days. Open it and restore the note. After 30 days notes are removed for good.

How do I keep a copy of my notes?

Cadno can back up all your notes into a single file and restore from it later. You can also export a note or a whole week as a PDF. Keep backups somewhere you trust, because they contain everything you've written.

Who makes Cadno

Cadno is made by Daniel Banhamombe (Uncle Dan from Paperless X). For how Cadno handles your information, read the Privacy Policy.